Is “Service Design” the real “Experience Design”?
I recently wrote a post over on the Mad*Pow blog describing my thoughts on the term “Experience Design” and the opportunity for the Service Design space.
My dislike of the UX label and buzzword-ish nature of “Experience Design” for much of the work we do is no secret. I believe Experience Design is a very specific approach to design.
Have a look at the post. Think about it, leave me a comment, or hit me up with your thoughts on Twitter.